FAQ

Why is a product missing from a share page?

Check that it is published and included in the link scope. A category scope includes descendants; a multiple-product link includes only products selected directly. Also check the link's active state and validity period.

Why are product prices hidden?

Edit the link and check whether it exposes a price type populated on the product. New links expose no price types by default. Visitors cannot switch to a hidden price type.

Can one link include several categories?

Yes. A single link can select multiple categories and includes their descendants. Entire store, multiple categories, and multiple products are mutually exclusive scopes; they cannot be mixed in one link.

Why did an import preview fail?

The source platform may restrict access to a page or its images. Check that the link is publicly readable. If it still cannot be parsed, use an authorized XLSX workbook and image ZIP. New products are saved as drafts and are not published automatically.

Why did the order price not use the catalog price?

Catalog prices are for product promotion. Customer service reviews and enters the order selling price. Supplier quotes only help with supply cost and do not fill in the selling price automatically.

Why can't I create a purchase order from a supplier report?

The report currently summarizes confirmed orders for review and printing. It does not save purchasing history. Purchasing, inventory, and shipment tracking are not available yet.

Why are labels misaligned?

Check the paper size, label spacing, browser print scaling, and headers or footers. Test-print a small number of labels before adjusting the template. Different printers and label stocks may need different settings.

Why is a menu or button missing?

Ask an administrator to check whether your account is active and whether your role includes the required menu and action permissions.